Frequently Asked Questions

Your Guide to Snow King

Everything You Need to Know About the Residences at Snow King. Still Have Any Questions? Call (866) 912-8442.

  • Is Snow King Resort open?

    Snow King Resort is currently closed and undergoing a full property transformation into as we work to reimagine and elevate the resort experience. Beginning March 18th, 2026, our hotel, pool, restaurant, and fitness center will be temporarily closed as part of this process. Our Grand View Spa will be closed as of April 1st, 2026.

    Condos remain open to booking throughout 2026. Guest check-in will take place at the Grand View Building, 537 Snow King Loop, Jackson, WY 83001, where our team will be ready to greet and assist you upon arrival.

    The hotel will reopen later in 2026 as Trailborn Jackson Hole. Please email reservations@snowking.com or call (866) 912-8442 with any questions or concerns.

  • What is Trailborn Jackson Hole

    Trailborn Jackson will open its doors this Summer at the former Snow King Resort.

    Trailborn Jackson Hole is the heart & soul of the wild west and your high-country outpost for frontier fun. A modern chalet resort at the base of Snow King Mountain with ski-in/ski-out slope access, a thrilling Cowboy Coaster, and treetop adventures, there’s endless four-season family-friendly activities to enjoy.

    In the snowy months, Trailborn Jackson Hole is an après ski paradise. Warm fondue at Old Timer restaurant & bar, cozy fires, snowball fights and hot tub nights. Come spring, the resort shakes off the winter chill and it’s playtime in the Teton Meadow. Climb the cairns, two-step to the country tunes, and revel in some family rivalry in the Alley-Oop bowling & game room.

  • What time is check in/out?

    Check-In: Between 4:00 pm and 11:59PM

    Check Out: 11:00 am (Late Check Outs past 11AM without written confirmation are subject to penalties up to an additional full night's stay)

  • Do the Condos at Snow King Resort offer parking?

    Yes. Overnight parking charges are covered within your reservation fee.

  • Are the Residences & Condos at Snow King dog friendly?

    No, the Residences at Snow King including the condo buildings and units are not pet friendly.

  • Which cities offer nonstop flights to Jackson Hole?
    • Summer 2025 nonstop cities: Seattle (SEA), Minneapolis (MSP), New York/Newark (EWR), Chicago (ORD), San Francisco (SFO), Denver (DEN), Los Angeles (LAX), Charlotte (CLT), San Diego (SAN), Atlanta (ATL), Dallas (DFW), Houston (IAH).

    • Winter 2025/26 nonstop cities: Seattle (SEA), Minneapolis (MSP), Newark (EWR), Chicago (ORD), Salt Lake City (SLC), San Francisco (SFO), Washington Dulles (IAD), Denver (DEN), Los Angeles (LAX), San Diego (SAN), Atlanta (ATL), Dallas (DFW), Houston (IAH).

  • Which airlines fly into Jackson Hole?

    Major carriers include Alaska Airlines, American Airlines, Delta, and United.

  • Does the Residences at Snow King have smoking condos?

    No, the Residences at Snow King are a smoke-free property.

  • What is the Residences at Snow King cancellation policy?

    Cancellations must be made 14+ days prior to arrival.

    All Pre-Paid Reservations Are Non-Refundable

    Reservations booked within a group block are held to the cancellation policy stated in the group agreement and are separate from the above policies.

  • Does the Residences at Snow King have a pool or hot tub?

    The affiliated resort, Trailborn Jackson Hole has an outdoor pool and hot tub.

  • Does the Residences at Snow King have a restaurant?

    Yes, the resort's restaurant, Old Timer Bar & Restaurant will be opening in summer of 2026.

  • Does the Residences at Snow King have a gym?

    Yes, Trailborn Jackson Hole's fitness center is available to guests of the Residences at Snow King.

  • How can I pay for my stay?

    The Residences at Snow King accepts all major credit cards as the only form of payment, during booking and check-in.

    When booking a reservation with a credit card, that card will be subject to deposits for room and taxes.

    When checking in, a different credit card may be used for incidentals, present with the owner of the card and a valid government issued photo ID and matching name.

    We cannot accept/process debit cards (a card linked to your checking account) or pre-paid cards.

    Refer to our Deposit & Cancellation Policy for further information on charges and fees on your credit card.

  • Do you take cash or are you cashless?

    We are cashless. We only accept credit cards on this property and do not accept cash as a method of payment.

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