Frequently Asked Questions
Your Guide to Snow King
Everything You Need to Know About the Residences at Snow King. Still Have Any Questions? Call (866) 912-8442.
Everything You Need to Know About the Residences at Snow King. Still Have Any Questions? Call (866) 912-8442.
Snow King Resort closed it's doors on March 18th, 2026 and was transformed into Trailborn Jackson Hole, where adventure is a four-season sport. Enjoy ski-in/ski-out access to Snow King Mountain and rides on the Cowboy Coaster — there’s no shortage of fun. After exploring, unwind in our mineral spa and après all day at Old Timer Restaurant & Bar.
Condos remain open and availble for booking as The Residences at Snow King.
Please email reservations@snowking.com or call (866) 912-8442 with any questions or concerns.
Grand View Spa has permantely closed its doors and been transformed into Ember Lily Spa. Please click here to make a booking.
Trailborn Jackson is the former Snow King Resort.
Trailborn Jackson Hole is the heart & soul of the wild west and your high-country outpost for frontier fun. A modern chalet resort at the base of Snow King Mountain with ski-in/ski-out slope access, a thrilling Cowboy Coaster, and treetop adventures, there’s endless four-season family-friendly activities to enjoy.
In the snowy months, Trailborn Jackson Hole is an après ski paradise. Warm fondue at Old Timer restaurant & bar, cozy fires, snowball fights and hot tub nights. Come spring, the resort shakes off the winter chill and it’s playtime in the Teton Meadow. Climb the cairns, two-step to the country tunes, and revel in some family rivalry in the Alley-Oop bowling & game room.
Check-In: Between 4:00 pm and 11:59PM
Check Out: 11:00 am (Late Check Outs past 11AM without written confirmation are subject to penalties up to an additional full night's stay)
No. Daily housekeeping is not available. There will be a one-time cleaning fee charged per unit upon departure.
One Bedroom units will be charged a $150 cleaning and Three Bedroom units will be charged a $300 cleaning fee.
Yes. Overnight parking charges are covered within your reservation fee.
No, the Residences at Snow King including the condo buildings and units are not pet friendly.
Summer 2025 nonstop cities: Seattle (SEA), Minneapolis (MSP), New York/Newark (EWR), Chicago (ORD), San Francisco (SFO), Denver (DEN), Los Angeles (LAX), Charlotte (CLT), San Diego (SAN), Atlanta (ATL), Dallas (DFW), Houston (IAH).
Winter 2025/26 nonstop cities: Seattle (SEA), Minneapolis (MSP), Newark (EWR), Chicago (ORD), Salt Lake City (SLC), San Francisco (SFO), Washington Dulles (IAD), Denver (DEN), Los Angeles (LAX), San Diego (SAN), Atlanta (ATL), Dallas (DFW), Houston (IAH).
Major carriers include Alaska Airlines, American Airlines, Delta, and United.
No, the Residences at Snow King are a smoke-free property.
Cancellations must be made 14+ days prior to arrival.
All Pre-Paid Reservations Are Non-Refundable
Reservations booked within a group block are held to the cancellation policy stated in the group agreement and are separate from the above policies.
The affiliated resort, Trailborn Jackson Hole has an outdoor pool and hot tub.
Yes, Trailborn Jackson Hole, the adjacent resort, has a restaurant, Old Timer Bar & Restaurant.
Yes, Trailborn Jackson Hole's fitness center is available to guests of the Residences at Snow King.
The Residences at Snow King accepts all major credit cards as the only form of payment, during booking and check-in.
When booking a reservation with a credit card, that card will be subject to deposits for room and taxes.
When checking in, a different credit card may be used for incidentals, present with the owner of the card and a valid government issued photo ID and matching name.
We cannot accept/process debit cards (a card linked to your checking account) or pre-paid cards.
Refer to our Deposit & Cancellation Policy for further information on charges and fees on your credit card.
We are cashless. We only accept credit cards on this property and do not accept cash as a method of payment.