Stress-Free Booking: Our Deposit and Cancellation Policies

Thank you for booking your stay with us in Jackson Hole! We look forward to your arrival.
To ensure you have the best possible stay, please review the following policies, terms & conditions.

If you have any questions, please contact reservations at: 307.733.5200.

  • Deposit Policy

    A first & last nights deposit is required at time of booking

    • All reservations must be guaranteed with credit card at time of booking
      • This property does not accept Debit Cards
    • A deposit is required at the time of booking equal to two nights' rate and taxes
    • The final amount of the booking will be charged 3 days prior to the scheduled arrival date, stays January 2nd to April 30th
    • The final amount of the booking will be charged 7 days prior to the scheduled arrival date, stays May 1st to November 30th
    • The final amount of the booking will be charged 14 days prior to the scheduled arrival date, stays December 1st to January 1st
    • Failed or invalid Credit Cards may result in cancellation of the reservation without notice and any charges already posted are not eligible for refunds.
  • Cancellation Policy

    Guestrooms & Condominiums

    1. Cancellations must be made 3+ prior to arrival for stays January 2nd to April 30th
    2. Cancellations must be made 7+ days prior to arrival for stays May 1st to November 30th
    3. Cancellations must be made 14+ days prior to arrival for stays December 1st to January 1st

    Reservations booked within a group block are held to the cancellation policy stated in the group agreement and are separate from the above policies. This property only accepts Credit Cards. We do not accept Debit Cards

  • Child Policy

    No charge for children under 13 years of age when sharing rooms with at least one paying adult

  • Resort Fee

    A resort fee of $39 plus taxes will be charged per room per night

    The resort fee includes one or more of the following amenities as available

    • Game Room
    • On-site 24 Hour Fitness Center
    • Access to Seasonal Outdoor Heated Pool
    • Access to Year-Round Outdoor Hot Tub Under the Stars
    • 800 and Local Calls
    • Wireless Internet Access in Guestrooms and Public Areas
    • Daily Local Newspaper in Lobby
    • Overnight Parking
    • In-Room Keurig Coffee
    • On-Site Resort Activities

    Please Note: reservations booked within a group block are held to the resort fee stated in the group agreement and may be different from the above

  • Condominium Housekeeping Fees

    A one-time cleaning fee for condominiums will be applied:

    • $150-Luxury Parlor Suite
    • $150-Luxury One Bedroom
    • $300-Luxury Three Bedroom
    • $300-Luxury Three Bedroom Grand View Residence

    *Daily housekeeping is an additional fee. All housekeeping fees are subject to development fee & taxes

  • Taxes

    The following local tax rates will be applied to all guest reservations

    • State Sales Tax: 6% of Total Lodging
    • Teton County and Wyoming State Lodging Tax: 5% of Total Lodging
    • Snow King Mountain Resort Association Development Fee: 1% of Total Lodging (taxable)
  • Incidentals Authorization

    Upon check-in, please have a physical credit card in your name, with matching government issued Photo ID, ready to provide to the Front Desk. The credit card will be swiped and authorized at $100 per night plus applicable room, taxes & fees.

    Should your daily balance exceed the authorized amount, additional authorizations to cover the difference will be processed.

    If at check-out your final balance is less than the authorized amount, our system will immediately release the additional funds. Depending on your individual bank's processing speeds this may not reflect on your account for between 5 to 10 business days after the check-out date. Longer for international cards/banks.

    Please Note: This is not a charge. This is a pending or holding authorization for incidentals, so you will not see a debit then credit but rather a pending charge that then disappears from the card's statement if you do not charge any additional services or items to your room during your stay.

    This property does not accept Debit Cards or any other form of payment other than Credit Cards.

    If you have any questions or concerns, please talk to a Front Desk agent upon check-in.